Recently a group of people from a client station and I were listening to audio of his station and I was pointing out a series of things that they do or don’t do that can be irritating to their audience even in a subconscious way. Once these things were revealed… and the audio rolled on you could see that it was irritating to the staff every time those same things happened again. Eye opening for sure but it goes deeper than that! The truth is no matter if you are conscious of an irritation or if it is subconscious, the results are the same. Therefore listeners start listening less to a radio station or stop listening all together and they may not even know why?
You might be asking, “What were the irritations?” Here is a cross-section of some things that your listeners will be affected by either consciously or subconsciously.
It would be a good idea to examine your radio station and look high and low for any irritants and then get rid of them. Once you bring these things to the attention of your on air talent (live or tracked) they will be able to make these corrections and your radio station will reach a higher level of product satisfaction. Once you reverse the irritants you will have people listening longer and not really even know why. Maybe you’ve heard listeners tell you this in the past.